GPSENGINE PTY LTD (ACN 137 859 075) (“GPSENGINE“, “we“, “our“, “us“) recognises the importance of your privacy and understands your concerns about the security of the personal information provided to us. We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth). The APPs detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them.
“Personal information” is information or an opinion about an identified individual, or about an individual who is reasonably identifiable.
“Sensitive information”, a sub-set of personal information, is information or an opinion about an individual’s racial or ethnic origin, political opinions, political association membership, religious beliefs or affiliations, philosophical beliefs, professional or trade association membership, trade union membership, sexual orientation or practices or criminal record, and includes health information and genetic information.
What personal information we collect and hold
The kinds of personal information we collect from you or about you depend on the services you or your organisation have contracted us to provide, and the services you or your organisation are interested in. The kinds of personal information that we commonly collect and hold from you or about you include: your name, address, phone number, email address, GPS tracking / location details, and credit card and banking details (including bank account and BSB numbers). We will also collect details about the product and/or services being purchased by you.
How we collect and hold personal information
We will, where possible, only collect your personal information directly from you, unless it is unreasonable or impracticable for us to do so. If we collect your personal information from another person and it is unclear that you have consented to the disclosure of that information to us, we will, whenever reasonably possible, make you aware that we have done this and the reasons for doing so.
For example, we may collect personal information from you through our software and/or website, telephone calls, emails, and other online forms, enquiries and contracts for the use of our services and participation in any marketing events.
Whilst our website does process payments, we do not collect credit card numbers and use technology to ensure all banking information is encrypted and secure at all times.
You can be anonymous or use a pseudonym when dealing with us, unless:
the use of your true identity is a legal requirement; or
it is impracticable for us to deal with you on such basis.
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities. For example, we collect, hold, use and disclose your personal information as necessary to provide our services, for our administration and accounting purposes associated with providing these services, for statistical and data collection purposes, providing you with information about other goods and services offered by us, marketing and promotions, market research and website traffic analysis.
Generally, we do not collect sensitive information. We may collect other sensitive information from you or about you where there is a legal requirement to do so, or where we are otherwise permitted by law. In all other situations, we will specifically seek your consent. If we do not collect, hold, use or disclose your personal information, or if you do not provide your consent, then we may not be able to answer your enquiry or provide the services that you or your organisation have contracted us to provide.
Where we wish to use or disclose your personal information for other purposes, we will obtain your consent. Where we use your personal information for marketing and promotional communications, you can opt out at any time by notifying us. Opt out procedures are also included in our marketing communications. We may also disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.
Website usage information and cookies
We will be overlaying analytical procedures on our website, which will include collecting information such as behaviour analytics (i.e. how you interact with the website), your location, your time spent on site, if you are a return visitor and other Google analytic metrics. This process is called collecting cookies. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but depending on your browser, you can modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website and/or software.
We encourage you to review the privacy statements of websites you choose to link to from our website so that you understand how those websites collect, use and share your information. We have no control over and are not responsible for the manner in which the hosts of other websites use personal information they collect from you.
How we hold and store personal information
Your personal information is primarily stored by electronic means. We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure. Our staff members receive regular training on privacy procedures and our software is regularly tested and updated.
Destruction and de-identification
We will retain your personal information whilst it is required for any of our business functions, or for any other lawful purpose. We use secure methods to destroy your personal information when it is no longer needed.
Requests for access and correction
We have procedures in place for dealing with and responding to requests for access to, and correction of, the personal information held about you. In most cases, we expect that we will be able to comply with your request. However, if we do not agree to provide you access or to correct the information as requested, we will give you written reasons for our decision. For further information, please contact us at firstname.lastname@example.org.
To assist us to keep our records up-to-date, please notify us at email@example.com of any changes to your personal information.
If we suspect that a data breach has occurred, we will undertake an assessment into the circumstances of the suspected breach within 30 days after the suspected breach has occurred. Where it is ascertained that a breach has actually occurred and where required by law, we will notify the Privacy Commissioner and affected customers as soon as practicable after becoming aware that a data breach has occurred.
Complaints and concerns
We have procedures in place for dealing with complaints and concerns about our practices in relation to the Privacy Act and the APPs. We will respond to your complaint in accordance with the relevant provisions of the APPs. For further information, please contact our Privacy Officer at firstname.lastname@example.org.
GPSENGINE PTY LTD
Address: PO Box 2454, Fortitude Valley, QLD, 4006, Australia
Telephone: +61 7 3106 3137